Since starting on KeepIn-Touch®, I have had better relationships with my clients. There are times when I get busy and am not able to touch base with my clients every quarter, but know that I am still front and center in their business, because of the monthly communication. I had a client tell me that when she received my letter, card, or newsletter, it reminded her that Xerox was looking out for them and looking after their best interests. Your service helps build trust with my clients because of two things: 1) the content of the items is truthful and honest, and 2) the monthly cadence also reminds them that even if I have not seen them that month, I am still working for them behind the scenes. Thanks for the great service!
Guy Plouffe - Xerox sales representative
After reading the "Referral of a Lifetime," I immediately called Always Positive and signed up for the Keep-InTouch System. Weeks later, I started receiving positive feedback from my clients, and within the first few months, I began feeling more comfortable asking for referrals -- which started happening. Keep-InTouch® has freed up my time, so now I can work on my business and trust Always Positive to market my brand consistently to my clients. Keep-InTouch literally changed the way I manage my relationship marketing. It's priceless!
Bronson Tang - Etomic Solutions
We have been using the Keep-InTouch system for two years. It has been a great tool allowing us to easily maintain and organize our contact database, and send high quality, personalized communications to all of our key relationships of the bank. The ability to easily keep in touch allows us to grow and nurture our relationships, resulting in increased referral activity followed by increased business. In fact, our bank has recently been rated the top De Novo bank in California. The Keep-InTouch system is a fantastic tool, one I highly recommend!
Vince Siciliano - President, First Pacific Bank
Our results since aligning to your recommended systems, have been phenomenal. The biggest things that stand out is that you have made us accountable to our system, our clients, and our professional relationships. Before integrating your ideas (MBS as our PS, tracking referrals to and from, building a culture throughout our organization, training our clients, etc.), we were achieving good results, just not satisfactory results, for where we want to take this business. However, in 2004, since implementing your concepts, our average account size has gone from $600,000 in 2003 to $1,200,000. Additionally, we are getting a much larger number of referrals from other professionals, which, in time, will lead to significant gains, gains that I anticipate will move our business (I dare to say) 5 fold. Your system is helping us comfortably move into the more sophisticated client, and at that level, the playing field is different in that the profitability per client increases immensely.
Michael Manning - Hamilton, Manning and Associates